Frequently Asked Questions

Simply click on the Account icon at the top right corner of the page, next to the shopping cart, then select “Create an account.

No, you are welcome to place an order as a guest. Creating an account simply allows you to easily access your order history and track your deliveries.

You can update your personal details directly from your account area at any time.

Yes, your data is fully protected and processed in accordance with our Privacy Policies.

Yes, our leathers come from European tanneries certified by the Leather Working Group (LWG), renowned for their responsible practices and exceptional craftsmanship. They use chrome mineral tanning in compliance with European standards, a safe, low-water process that gives the leather both suppleness and durability. Our tanneries also recycle the water used during production, ensuring an environmentally respectful manufacturing process.

Our Boutique welcomes you at 3 Rue Saint-Fiacre, in the 2nd arrondissement of Paris.

No, this option is currently available only for online orders.

Yes, certain customisation requests are possible. We kindly invite you to contact us at hello@fleuron.paris or fill out the form available at the bottom of this page. Please note, however, that personalised items cannot be returned.

We do not take part in sales periods. At Fleuron, we believe in fair and transparent pricing all year round.

Unfortunately not, as our inventories are separate. We do offer a wide selection in-store, but certain colours may occasionally be unavailable.

Returns are accepted within 14 days of purchase, exclusively in-store, provided that:

• the item is unused and in its original packaging,
  
• the dust bag and tote bag are included (a €5 or €8 deduction applies if they are missing),
  
• the refund is issued to the same card used for the original purchase.
  

For legal and customs reasons, items purchased in-store must be returned directly to our Paris boutique.

If a “Back in stock alert” option appears on the product page, it means a restock is planned. We recommend activating it so you’ll be notified as soon as the item becomes available again.

The option to pay in instalments depends on your delivery country. If available, it will automatically appear at checkout.

Yes, in-store pickup is absolutely possible. Your order will be held for two weeks at our boutique at 3 Rue Saint-Fiacre in Paris.

The currency is automatically determined based on the delivery address. This ensures that your payment complies with the customs and tax regulations of the destination country.

• Online, you can pay by credit or debit card, PayPal, Trustly, as well as through the instalment payment options available at checkout.
• In-store, we accept credit or debit cards, as well as cash payments.

No worries, simply write to us at hello@fleuron.paris or fill out the form at the bottom of this page, and our team will resend it to you promptly.

Once an order has been confirmed, it can no longer be modified or cancelled.
However, you have 14 days after receiving your order to exercise your right of withdrawal and request a return.

International orders are shipped DDP (Delivered Duty Paid). This means that delivery fees and customs duties are included in most cases.

However, this may vary depending on the destination country, so we recommend checking the final amount at checkout.

Rest assured, you will never have any additional customs charges to pay once your order has been dispatched.

Tax-free shopping is available only for purchases made in-store.

Our boutique team will be happy to assist you with the process.

Here are a few simple steps to help preserve your bag day after day:

• Alternate the way you carry it to avoid localised wear.
• Store it in its dust bag when not in use.
• Avoid rough surfaces and exposure to humidity.
  

For leather: gently dust it with a soft cloth on a regular basis, then apply a nourishing leather care product once a month to maintain its suppleness.

We trust Saphir and Famaco leather care products, known for their high quality. Saphir’s Macadamia Lotion is ideal for nourishing full-grain calf leather and preserving its natural shine.

Start by gently cleaning the surface with a soft, dry cloth.
For small marks, use a suitable leather cream such as Saphir universelle or Famaco délicate, then finish with a touch of Saphir Macadamia to deeply nourish the leather.

Yes, and this is completely normal. Leather is a natural, living material: it develops a patina, evolves, and gradually reveals a unique beauty. With proper care, your bag will gain character over the years.

We are always here to assist you, even after the warranty period has ended.
Please feel free to contact our customer service at hello@fleuron.paris or fill out the form at the bottom of this page, we will gladly look for the best solution together.

Our average delivery times are as follows:

• France: 2 to 3 business days (standard) or 1 to 3 days (express)
• Europe, Switzerland, United Kingdom: 2 to 3 business days
• United States, Canada, Asia, Australia, rest of the world: 3 to 7 business days

All our shipments are handled by DHL, ensuring fast and secure delivery.

Shipping is free from 325$ (or 295€) and is already included in the displayed price. No additional charges will be applied.

As soon as your order is shipped, you will receive a confirmation email with a DHL tracking link, allowing you to follow your parcel in real time.

DHL allows you to reschedule your delivery directly through their portal, choosing the date and address that suit you best.

Please contact our customer service at hello@fleuron.paris or fill out the form at the bottom of this page, and we will take the necessary steps immediately.

DHL offers several rescheduling options and time slots depending on your location. We invite you to check their website directly to choose the option that suits you best.

You have 14 days from the date you receive your order to request a return.

Returns must be made directly in-store within 14 days of purchase, upon presentation of the invoice and the original payment method.

For any purchase made at Le Bon Marché, the return must be handled directly through their customer service.

Items must be new and unused, with their original packaging (including stickers, protective elements, dust bag, and tote bag).
A €5 deduction will apply if the dust bag is missing, and €8 if the tote bag is missing.

• For orders shipped within France, a prepaid return label can be provided at a cost of €10, which will be deducted from your refund.
• For orders shipped outside of France, the cost of a prepaid DHL return label is €25, also deducted from the refund.

You may also choose to return the item using the carrier of your choice, at your own expense and under your responsibility.

For any prepaid label request, please contact us at hello@fleuron.paris or via the form at the bottom of this page.

Your refund will be processed within 5 to 7 business days after we receive your parcel and our workshop has validated its condition.
Once the quality check is completed, you will receive a refund confirmation email.

We do not offer direct exchanges. You may simply return the item and then place a new order for the model you would like.

Personalised creations are made especially for you; therefore, they cannot be returned or exchanged.

Yes, our bags and accessories are covered by a 2-year warranty from the date of purchase (in-store) or from the date of receipt (online).

However, the warranty does not cover wear and tear or any damage resulting from the use of the product.

Please contact our customer service at hello@fleuron.paris or fill out the form at the bottom of this page.
We will get back to you promptly to assess the best solution.